Politique de remboursement
Our returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange apart from exception.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
In case of any problem, contact us at email@example.com in order to find the best solution for you.
To complete your return, we need a receipt or proof of purchase.Please do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item that is not in its original condition, damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain period of time.
Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted. If you have done all of this and have still not received your refund, please contact us at firstname.lastname@example.org
Sale items may be reimbursed within 30 days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at email@example.com
If the item was marked as a gift when purchased and it was shipped directly to you, you will receive a gift credit corresponding to the value of your return. Once the returned item is received, a gift certificate will be sent to you by mail.
If the item was not marked as a gift during the purchase, or if the donor had the order shipped to give it to you later, we will send a refund to the donor and he will inquire about your return.
PLEASE NOTE : IF YOU DO NOT WANT YOUR ITEM ANYMORE, WE DO NOT ACCEPT RETURNS OF THE PRODUCT. YOU CAN KEEP IT, HOWEVER IT IS UP TO US TO REIMBURSE IT IF WE JUDGE THAT YOU DESERVE A REFUND.